            Creative TVCoder Common Questions and Answers
            =============================================

This file  contains some  common problems  faced and the solutions to
those problems.  Please read the  sections below when you encounter a
problem, and  call  our Technical  Support  when  you cannot  find an
answer in this file.

All the  questions and their replies are separated with a long dashed
line to make it easier for you to locate them.


The following questions are addressed in this file:


   1.   INSTALLATION PROBLEMS

   Q1.  The default Creative TVCoder port address clashes with one of
        my peripheral cards.
   Q2.  There is no image on TV or PC monitor.
   Q3.  The cables supplied  with Creative TVCoder cannot fit into my
        TV.


   2.   ALIGNMENT/SETUP PROBLEMS

   Q4.  There is no color on the TV output.
   Q5.  TV output is horizontally off-center.
   Q6.  TV output is vertically off-center.
   Q7.  VGA output does not fit into the TV output.
   Q8.  VGA output is stable but the TV output is jerky.
   Q9.  VGA output is horizontally off-center.
   Q10. Diagonal bands are running across the TV output.
   Q11. TV output still does not have color, although the TV standard
        (PAL or NTSC) is set correctly and color is enabled.
   Q12. TV output is clear but seems to vibrate.
     

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++


1.   INSTALLATION PROBLEMS

Q1.  The default Creative TVCoder port address clashes with one of my
     peripheral cards.

A1.  Creative TVCoder uses 5 port addresses beginning with one of the
     specified addresses.  For example, if the hardware jumper is set
     to 220H, Creative TVCoder uses addresses from 220H to 224H.

     Either  change the port address of the other peripheral card, or
     change the port address  of the  Creative TVCoder card.  You can
     find  a list of  available port addresses  in Appendix C  of the
     manual.

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Q2.  There is no image on TV or PC monitor.

A2.  Check that the following is in order:
     a)  The port address jumper is set correctly.
     b)  The TVDRIVER.EXE entry in the  CONFIG.SYS file is changed to
         reflect the correct port address.
     c)  The cables connections between Creative TVCoder and your VGA
         card is set correctly.
     d)  The cable connections are tightly secured.

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Q3.  The cables supplied with Creative TVCoder cannot fit into my TV.

A3.  The cables supplied with  the Creative TVCoder card  are S-Video
     cables and composite  RCA cables.  Check that your TV can accept
     input from  at least an RCA  cable.  (Most modern TV's will have
     such a connection.)

     If your  TV does not have the  RCA input, then you  will have to
     hook up the output of the Creative TVCoder card via a VCR.
     Connect the output (either RCA or S-Video) of the TVCoder to the
     input of  your VCR,  and connect  a separate  cable  from the RF
     output of your VCR to the RF input of your TV.

     Consult  your  TV  technician  for  more  details on these cable
     connections.

=====================================================================


2.   ALIGNMENT/SETUP PROBLEMS

Q4.  There is no color on the TV output, or there is very bad display
     on the TV output.

A4.  a)  Check that the  Video  Standard setting matches your TV.
     b)  Check that the color output is enabled (use TVPanel and look
         at the Toggles box).

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Q5.  TV output is horizontally off-center.

A5.  Use the  Horizontal  Pan setting in TVPanel or TVAdjust to shift
     the display to the  correct  position.  (Refer to the manual for
     more complete details.)

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Q6.  TV output is vertically off-center.

A6.  Use the Vertical Pan setting in TVPanel or TVAdjust to shift the
     display to the correct position.  (Refer to the  manual for more
     complete details.)

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Q7.  VGA output does not fit into the TV output.

A7.  This may  happen  particularly with  NTSC-M output (or the 60-Hz
     output formats).  Not  all of the VGA output may be put onto the
     TV.  Use the  vertical and horizontal pans to fit as much of the
     important  areas  to  be seen.  Alternatively, try to  tweak the
     size  of  your output such that it will always be visible on the
     TV output.

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Q8.  VGA output is stable but the TV output is jerky.

A8.  You  might  have  switched to a  new VGA mode which the Creative
     TVCoder card cannot yet lock onto.

     Use the  Vertical  Alignment setting in  TVPanel or  TVAdjust to
     align  the  TV  output.  Refer  to  the  manual (or the  TVPanel
     on-line help) for  more complete  details on how to perform this
     critical alignment.

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Q9.  VGA output is horizontally off-center.

A9.  The  VGA  output  is off-skew  and  you  will  need  to  use the
     Horizontal  Alignment setting in TVPanel or TVAdjust to re-align
     the display.  Refer to the  manual (or the TVPanel on-line help)
     for  more  complete  details  on how to  perform  this  critical
     alignment.

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Q10. Diagonal bands are running across the TV output.

A10. This sometimes  becomes  obvious when using RCA output.  Use the
     Color-run   Frequency  adjustment  in  TVPanel  or  TVAdjust  to
     fine-tune  the  TVCoder  card  and  minimize  the effect  of the
     diagonal bands.

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Q11. TV output  still does  not have  color, although the TV standard
     (PAL or NTSC) is set correctly and  color is enabled.

A11. The  Color-run  Frequency  value may be out  of bounds.  Twiddle
     with  the  Color-run Frequency adjustment in TVPanel or TVAdjust
     to re-align the Color-run Frequency.

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Q12. TV output is clear but seems to vibrate.
     
A12. The Color-run  Frequency  value  may  be out of bounds.  Twiddle
     with the Color-run  Frequency  adjustment in TVPanel or TVAdjust
     to re-align the Color-run Frequency.

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             ******** End of TVCCQA.TXT ********
                              
